Monty’s limits the amount of personal data we collect to the absolute minimum that is required for our service to operate. We will never collect data that we don’t need and we will never sell or pass on any personal data to 3rd parties.
When making an enquiry with us through our contact form, over the phone or via email, you will provide us with access to personal details such as identity and contact details. By sending an enquiry to us, you are not adding yourself to any mailing list and if you do not become a client we will not use your personal data in any way other than for contacting you about the enquiry you made. It will only be stored within the emails that you have sent us in our inbox- which is provided and secured by Google.
When you become a client of Monty’s, we require further personal information from you to be able to carry out our services. This includes your full identity and contact details and details about your dog/s. All personal details that we require, we will ask for directly over email or phone and we will not collect anything else without you knowing or giving free consent. This personal data is used to set up and run the services we provide to you. It is stored and used within a number of systems. These are Calendly, Stripe, and Xero.
To summarise, Monty’s and our staff will only ever have access to identity data, contact data, and data about your dog/s. We never have access to passwords or any financial data and use large trusted companies to process this extra secure data on our behalf. The personal data we do have, we limit access to it to employees that need to have access to it to perform their business activities.
We take security of personal data very seriously and all of our employees are subject to a duty of confidentiality. You have certain rights in regards to the personal data that we hold about you. This includes the right to request a copy of any or all of this data, to correct it if any of the data that we have is not accurate or outdated, to restrict or prevent us processing your data and for us to permanently delete your data. To carry out any of these rights, please email us and we will act quickly and within legal timeframe in all instances. Please note that in some circumstances, laws and regulations that we have to follow will supersede these rights or requests. For example, once a dog has attended daycare, we are required to hold data of the dog and the owner for a minimum amount of time to comply with licensing regulations. We will not be able to delete this required data until this time period has passed — however we will be able to delete any data that is not required to comply with these regulations. Equally, we will not be able to delete personal data that will allow us to be paid or claim for an outstanding invoice or unpaid services until those services have been paid for. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live or work, or where you believe a breach may have occurred.
Due to the fact that Monty’s only collects necessary data, if you no longer want us to have access to this data or process it — we will not be able to continue to carry out any services for you — this includes opting out of email communications from us, as there is often important or vital information within these emails that you are required to know and/ or acknowledge.
We may make changes to this privacy policy as and when required by law. This privacy policy was last updated on 15th of April 2024.